Shipping Policy

At Biomope, we are committed to providing a smooth and reliable shipping experience for our customers. Please review the following details about our shipping process to understand how we handle your orders.

Processing Time

  • Orders are typically processed within 1-2 business days from the time they are received.
  • Orders placed after 6 PM UTC will be processed on the following business day.
  • Customers will be notified promptly in the event of any processing delays.

Shipping Time and Cost

  • Shipping Locations: We ship within the continental United States only. Unfortunately, we do not ship to international addresses or P.O. boxes.
  • Shipping Time: Orders within the USA typically arrive within 4-6 business days after processing.
  • Shipping Fee: A flat shipping fee of $8.99 applies to all orders. Shipping costs will be displayed during checkout. Promotional shipping rates may be offered periodically.

Operational Days

  • Our business operates Monday through Saturday, excluding holidays.
  • Orders placed on Sundays or holidays will be processed on the next business day.

Order Tracking

  • Once your order has been shipped, you will receive an email containing a tracking number and instructions to track your package. This allows you to monitor your shipment’s progress until it arrives.

Lost or Damaged Packages

  • Damaged Packages: If your package is visibly damaged upon arrival, please contact us immediately at [email protected]. We will assist you in resolving the issue and arrange for a replacement item.
  • Lost Packages: If your package is lost during transit, reach out to us at [email protected]. We will work with the shipping carrier to locate your package or send a replacement if necessary.

Delivery Issues

For any delivery-related concerns, please contact our customer service team at [email protected]. We are here to assist you and ensure your order is delivered as expected.

Thank you for choosing Biomope. We value your trust and look forward to serving you!