At Biomope, we are committed to providing a smooth and reliable shipping experience for our customers. Please review the following details about our shipping process to understand how we handle your orders.
Processing Time
- Orders are typically processed within 1-2 business days from the time they are received.
- Orders placed after 6 PM UTC will be processed on the following business day.
- Customers will be notified promptly in the event of any processing delays.
Shipping Time and Cost
- Shipping Locations: We ship within the continental United States only. Unfortunately, we do not ship to international addresses or P.O. boxes.
- Shipping Time: Orders within the USA typically arrive within 4-6 business days after processing.
- Shipping Fee: A flat shipping fee of $8.99 applies to all orders. Shipping costs will be displayed during checkout. Promotional shipping rates may be offered periodically.
Operational Days
- Our business operates Monday through Saturday, excluding holidays.
- Orders placed on Sundays or holidays will be processed on the next business day.
Order Tracking
- Once your order has been shipped, you will receive an email containing a tracking number and instructions to track your package. This allows you to monitor your shipment’s progress until it arrives.
Lost or Damaged Packages
- Damaged Packages: If your package is visibly damaged upon arrival, please contact us immediately at [email protected]. We will assist you in resolving the issue and arrange for a replacement item.
- Lost Packages: If your package is lost during transit, reach out to us at [email protected]. We will work with the shipping carrier to locate your package or send a replacement if necessary.
Delivery Issues
For any delivery-related concerns, please contact our customer service team at [email protected]. We are here to assist you and ensure your order is delivered as expected.
Thank you for choosing Biomope. We value your trust and look forward to serving you!