At Biomope, we value your satisfaction and understand that plans can change. To ensure a smooth experience, please review our cancellation policy below:
How to Cancel an Order
- If you need to cancel your order, please contact our customer service team at [email protected] as soon as possible.
- Provide your order number and the reason for cancellation in your email.
Cancellation Before Shipment
- Unshipped Orders: If your order has not been shipped, we will cancel it and issue a full refund to your original payment method.
- Refunds may take 3-5 business days to process, depending on your payment method.
Cancellation After Shipment
- Shipped Orders: Once your order has been shipped, it cannot be canceled. However, you may initiate a return after receiving the product. Please refer to our Return Policy for details on returning an item.
Order Cancellation by Biomope
Biomope reserves the right to cancel orders for the following reasons:
- Suspected Fraudulent Activity: Orders flagged for suspicious transactions.
- Incorrect Pricing or Product Information: Orders placed with errors in pricing or product details.
- Product Unavailability: If the product is out of stock or unavailable.
- Shipping Restrictions: Orders with delivery addresses outside of our shipping zones.
In such cases, we will notify you promptly and issue a refund to your original payment method.
Pricing and Discounts
- Biomope does not offer price adjustments or post-order discounts.
- If you have any questions or concerns regarding pricing, please contact our customer service team before placing your order.
For any inquiries or assistance with cancellations, please contact us at [email protected]. Our team is committed to providing excellent service and ensuring your satisfaction with every purchase.
Thank you for choosing Biomope!